Terms and conditions

COMPANY Finn-Ostra OY (www.teplostar.se) sells products to private persons and companies in Finland and abroad.
We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us

E-mail: info@teplostar.se
Telephone: +358 400 679 176 (english)
Address: PL95 Lappeenranta 53101, Finland

Orders

Orders are collected from the online shop selection by adding the products to the
shopping basket. The order is confirmed by using the check-out functionality in
the online shop to pay for the purchase. By confirming an order, you accept these
terms and conditions, product pricing and shipping costs. An e-mail confirmation
will be delivered in case an e-mail address is provided by the time of confirming
the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator
of the online shop. The Paybyway Oy is a payment facilitator authorized by the
Financial Supervisory Authority of Finland. The payment process is conducted
in the online service of the Bambora. Bambora or Paybyway Oy is shown as the
payment received in the bank account listing and in the invoice. Paying with
Bambora is safe. All information is exchanged through secured connections.
The trade happens between the online customer and the online shop. The online
shop is responsible for all obligations related to the trade. 
Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order with a payment card (credit).

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments
in the settings of the MobilePay application. Payment via MobilePay takes place directly
from the payment card linked to MobilePay. If charging the payment from the linked card fails,
MobilePay can not be used in the online shop.

Contact Visma Pay
Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Shipping

Orders are being shipped during workdays. Products from the stock are
usually delivered within 3-8 workdays. Delivery for products that are
not in stock usually takes 1-3 weeks. Shipping costs are defined by the
selected delivery method, possible extra services, shipment weight and
size. The shipping costs can be seen in the check-out functionality before
confirming the order.

Please inform us without a delay - at least within 14 days - in case a
product has lost or damaged in shipping. The logistics company must be
also informed regarding any products damaged in shipping.

Returns

The customer has a right to change or return ordered products during 14
days of receiving the order. The customer has a right to change or return
all or part of the products in the order. The changed and returned products
must be unused and in the original packaging. If you wish to change or return
products, please contact us first for the instructions. Please attach your
name, contact details and your bank account number for receiving the refund.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched.
The cancellation must be done in written by an e-mail to the customer
support of the online shop.

The online shop is liable for defects in the sold products according to
the applicable law. Please contact the customer support of the online shop
immediately in a case of reclamation. The consumer has a right to file a
dispute in the Consumer Disputes Board in a case of dispute between the
online shop and the consumer.